Every piece is made to order and printed by hand in our Singapore studio, please allow 2-3 week processing time before it ships.

Questions? Email hello@makeandmatter.store — we're always happy to help.

International Shipping

Where We Ship

We ship worldwide via SingPost, with tracked delivery. Regular destinations include:

  • Southeast Asia (Malaysia, Indonesia, Thailand, Philippines, India)
  • East Asia (Japan, South Korea, Hong Kong, Taiwan, China)
  • Australia, New Zealand
  • Europe (including the UK)

 

Don't see your country at checkout? Email us and we'll arrange it.

Processing Time

It will take us 2-3 weeks to process your order before it's shipped. You'll get a tracking number by email once it's dispatched.

Shipping Rates & Delivery Times

Shipping is calculated at checkout by location and weight. Estimated delivery after dispatch:

  • Southeast & East Asia: 9–20 business days
  • Australia & New Zealand: 8–18 business days
  • Europe (including the UK): 14–18 business days

 

Estimates only — customs clearance and local conditions can affect timing.

Tracking

Every order ships with tracking. Your tracking number is emailed as soon as your order is dispatched.

Customs, Duties & Taxes

Prices displayed on our website do not include any local taxes, import duties, or customs charges that may apply in your country.

Depending on your destination, you may be required to pay local taxes (such as VAT/GST), import duties, customs fees, or carrier handling charges upon delivery. These charges are determined by your local customs authority and/or shipping carrier and are not set or controlled by makeandmatter.

Any applicable charges are the responsibility of the recipient and are not included in the product or shipping price shown at checkout.

We accurately declare the value and contents of all shipments and are unable to mark orders as gifts or declare a lower value.

Refused or Abandoned Shipments

If a package is refused or abandoned over unpaid customs charges, we can't refund shipping costs, and any return shipping or disposal fees may be deducted from your refund.

Lost or Delayed Parcels

Parcel late? Email us your order number and we'll open an investigation with the courier. We're not responsible for delays caused by customs, public holidays, or an incorrect address.

Incorrect Address

Double-check your address before ordering. Once dispatched, changes may not be possible, and redelivery costs are the customer's responsibility.

Damaged Packages

If your order arrives damaged, contact us within 14 days of delivery with your order number and a clear photo and video of the damage.

Returns

To be eligible for a return, your item must be:

  • Reported within 14 days of delivery
  • Unused and in the sealed condition you received it
  • In its original sealed packaging
  • Accompanied by your order number and photo/video documentation of the issue

Email hello@makeandmatter.store to start a return — we'll reply within 1–5 business days.

Damaged or Incorrect Orders

We cover return shipping for damaged, defective, or incorrect items, and offer a replacement or refund.

Final Sale Items

Every piece is made to order for you, so change-of-mind returns aren't available. Only damaged, defective, or incorrect items are eligible for return.

Installation & Care

Keep pieces dry, out of prolonged direct sun or heat, and dust with a soft, dry cloth.

 

Questions about your order? We're always happy to help — hello@makeandmatter.store.